Patient Experience Concierge

CVS Health; Oklahoma City (OK); Vor Ort; USD 23.000 - 35.000; Vollzeit

Zusammenfassung

Oak Street Health in Oklahoma City is seeking a Welcome Coordinator to create a friendly, inclusive first impression for patients and guests. You will be the face of the clinic, handling check-in, forms, and front-desk tasks to support efficient operations.

You will manage inbound and outbound calls, schedule appointments in the EMR, collect co-pays, update patient records, and help keep the Welcome and Community Room tidy. Bilingual skills are a plus and US work authorization is required.

Qualifikationen

• Strong computer skills and basic Google Suite knowledge.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary).
• US work authorization.

Aufgaben

• Greet patients and guests and assist with forms.
• Check-in/out patients and collect co-pays.
• Schedule appointments and update records in EMR.
• Answer and route phone calls and manage messages.
• Maintain the Welcome and Community Room areas.

Kenntnisse

Phone etiquette

Fluency in Spanish

US work authorization

Customer service experience

Ausbildung

Some college preferred

Tools

Google Suite

Jobbeschreibung

Oak Street Health in Oklahoma City is seeking a Welcome Coordinator to create a friendly, inclusive first impression for patients and guests. You will be the face of the clinic, handling check-in, forms, and front-desk tasks to support efficient operations.

You will manage inbound and outbound calls, schedule appointments in the EMR, collect co-pays, update patient records, and help keep the Welcome and Community Room tidy. Bilingual skills are a plus and US work authorization is required.