Patient Experience Concierge

CVS Health; Indianapolis (IN); On-site; USD 23,000 - 39,000; Full time

Job summary

Oak Street Health in Indianapolis, IN is seeking a Welcome Coordinator to create a welcoming environment for patients and guests. You will manage check-ins, collect co-pays, update records, and support the front-desk with a friendly, high-touch service style.

The role emphasizes strong computer skills, Google Suite proficiency, professional phone etiquette, and the ability to communicate in Spanish or other languages.

Qualifications

• Strong computer skills required; basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by communities we serve.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information and making changes in electronic medical records.
• Scheduling/rescheduling appointments within the EMR platform.
• Managing phone lines by answering, messages, and outbound calls.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of the Welcome and Community Room areas.
• May float to other centers in the region as needed.
• Other duties as assigned

Skills

Computer skills

Google Suite

Phone etiquette

Spanish fluency

US work authorization

Education

Some college preferred

Job description

Oak Street Health in Indianapolis, IN is seeking a Welcome Coordinator to create a welcoming environment for patients and guests. You will manage check-ins, collect co-pays, update records, and support the front-desk with a friendly, high-touch service style.

The role emphasizes strong computer skills, Google Suite proficiency, professional phone etiquette, and the ability to communicate in Spanish or other languages.