Patient Experience Concierge – Front Desk & Admin

MyMichigan Health; Sault Ste. Marie (MI); On-site; USD 31,000 - 42,000; Full time

Job summary

MyMichigan Health is seeking a proactive front desk assistant to provide clerical and receptionist support in the practice. You will manage patient flow, answer calls, schedule appointments, register patients, verify insurance, collect payments, and coordinate with clinical staff to ensure smooth operations.

As the first point of contact, deliver courteous service to a diverse patient population and assist with portal registration and policy explanations.

Qualifications

• Knowledge of reading, writing, mathematical and computer skills.
• Keyboarding skills needed to register patients and other office tasks.
• Knowledge of medical terminology and office policies, practices and procedures.
• Interpersonal skills to communicate with individuals and groups clearly.

Responsibilities

• Answer phones and greet patients; schedule appointments and register patients.
• Verify and update patient information; confirm insurance coverage and provider assignment.
• Schedule patient appointments across multiple systems (practice management, EMR, insurance verification, Medifax).
• Register new patients and explain policies including no-show and financial procedures.
• Schedule future appointments, tests, referrals and collect copays before patient departure.
• Maintain HIPAA privacy in daily communications and materials.

Skills

Customer service

Phone etiquette

HIPAA compliance

EMR systems

Appointment scheduling

Cash handling

Education

High School Diploma or GED

Tools

Practice management software

EMR systems

Insurance verification tools

Medifax

Population health registry

Iterminal

Job description

MyMichigan Health is seeking a proactive front desk assistant to provide clerical and receptionist support in the practice. You will manage patient flow, answer calls, schedule appointments, register patients, verify insurance, collect payments, and coordinate with clinical staff to ensure smooth operations.

As the first point of contact, deliver courteous service to a diverse patient population and assist with portal registration and policy explanations.