Patient Concierge & Front Desk Specialist

NIVA Health; Troy (MI); On-site; USD 25,000 - 28,000; Full time

Job summary

NIVA Health in Troy, MI is seeking a Patient Concierge to be the first and lasting impression for patients, guiding them through visits and ensuring a seamless, welcoming experience. You will greet patients, coordinate appointments, and support front-desk operations with accuracy in records and patient flow.

The role emphasizes professionalism, warmth, and teamwork, with prior medical office experience and EMR proficiency as advantages.

Qualifications

• High School Diploma required.
• Previous medical office or receptionist experience preferred.
• Strong interpersonal, time management, and organizational skills.
• Comfortable using computers and EMR systems.

Responsibilities

• Greet every patient warmly and professionally upon arrival.
• Schedule, confirm, and manage appointments.
• Maintain and update the EMR system and patient records.
• Assist with lead management and outbound calls.
• Support patient flow and provider schedules.

Skills

Customer service

Organization

Communication

Problem solving

Education

High School Diploma

Tools

Microsoft Office

EMR experience

Job description

NIVA Health in Troy, MI is seeking a Patient Concierge to be the first and lasting impression for patients, guiding them through visits and ensuring a seamless, welcoming experience. You will greet patients, coordinate appointments, and support front-desk operations with accuracy in records and patient flow.

The role emphasizes professionalism, warmth, and teamwork, with prior medical office experience and EMR proficiency as advantages.