Patient Services Specialist: Scheduling, Billing & Support

Health First; Palm Bay (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Health First in Palm Bay, FL is seeking a Patient Service Representative I to provide friendly, rapid, and accurate patient support. You will handle patient registration, assist with appointment scheduling, and support various clerical projects across departments.

The role requires strong customer service skills, proficiency with Microsoft Office, and knowledge of healthcare terminology. Training is provided and you will work full-time, 8:00am to 4:30pm as scheduled.

Qualifications

• Education: High School Diploma or equivalent.
• Work Experience: 1 year of customer service.
• Skills: Microsoft Office applications and healthcare terminology.

Responsibilities

• Responds to customer’s needs in a timely and professional manner.
• Answers telephones properly, courteously, and tactfully; directing calls and returning messages to the appropriate party; takes complete and accurate messages.
• Facilitates patient appointments and referrals in a timely, efficient, and friendly manner.
• Obtains demographic and insurance information from patient and inputs data accurately into the patient management system.
• Obtains required signatures on consents and distribute patient information and compliance literature.
• Verifies patient’s insurance eligibility utilizing assigned tools, updates information in patient’s account as needed.
• Prepares financial estimate of anticipated prices for the services to be rendered prior to the performance of services and communicates the information to the patient.
• Collects all current and past-due patient responsibility balances prior to services being rendered.
• Performs daily reconciliation, balancing, and cash out procedures and enters payment into practice management system.
• Prepares the next day’s work for all scheduled patients.

Skills

Microsoft Office applications

Excellent verbal and written comms

Customer relation skills

Healthcare terminology

Education

High School Diploma or equivalent

Associate’s degree (preferred)

Job description

Health First in Palm Bay, FL is seeking a Patient Service Representative I to provide friendly, rapid, and accurate patient support. You will handle patient registration, assist with appointment scheduling, and support various clerical projects across departments.

The role requires strong customer service skills, proficiency with Microsoft Office, and knowledge of healthcare terminology. Training is provided and you will work full-time, 8:00am to 4:30pm as scheduled.