Patient Experience Specialist

Heart Of Florida Health Center Inc; Ocala (FL); On-site; USD 36,000 - 42,000; Full time

Job summary

Heart Of Florida Health Center Inc is seeking a Patient Service Representative to warmly greet patients, handle registration, and provide financial counseling. You will establish and maintain accurate patient records in the EHR, assist with front desk duties, and support a team-based health care environment.

The role requires excellent communication, multitasking in a fast-paced clinic, HIPAA compliance, and a strong commitment to service and patient satisfaction.

Qualifications

• High school diploma required or equivalent with preference for healthcare setting.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal abilities with HIPAA awareness.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Register patients and collect accurate demographic and insurance data.
• Provide financial counseling and education on costs and payment options.
• Schedule appointments, post payments, and ensure accurate records in EHR.
• Maintain confidentiality and adhere to HIPAA standards.
• Collaborate in a team-based environment and participate in meetings.

Skills

Customer Service

Multitasking

Verbal Communication

Interpersonal Skills

Education

High School Diploma

Tools

EMR/EHR Systems

Microsoft Office

Job description

Heart Of Florida Health Center Inc is seeking a Patient Service Representative to warmly greet patients, handle registration, and provide financial counseling. You will establish and maintain accurate patient records in the EHR, assist with front desk duties, and support a team-based health care environment.

The role requires excellent communication, multitasking in a fast-paced clinic, HIPAA compliance, and a strong commitment to service and patient satisfaction.