Patient Experience Concierge

Aultman Health System; Malvern (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Aultman Health System is seeking a Front Desk Receptionist to greet patients, verify demographics and insurance, schedule visits, and handle payments at the practice level. The role supports providers by maintaining accurate patient information and ensuring smooth front office operations.

Responsibilities include calling patients, checking in/out, printing forms, and coordinating with the Practice Manager to keep the workflow efficient and patient-friendly.

Qualifications

• Must have a high school diploma or equivalent.
• Must have general computer knowledge.
• Must have basic tying skills.
• Must have effective communication skills.
• Must have the ability to communicate effectively with a variety of patients in a mature, courteous, and professional manner.
• Must be able to perform multiple tasks at the same time such as answering calls, taking messages, scheduling patients both in person and on the telephone.
• Must be able to function independently and accurately with frequent interruptions.

Responsibilities

• Greet patients and family members in a pleasant, professional manner.
• Verify demographics, referring provider, and insurance information in person and over the telephone.
• Schedule patient visits, in person and by phone.
• Collect co-pays and bill payments; post to patient accounts.
• Print patient forms and index forms into the chart.
• Answer telephone calls and take accurate messages.
• Ensure waiting room is tidy; fax forms as needed.
• Perform front desk duties and other tasks as assigned by the Practice Manager.

Skills

Speak with patients

Detail oriented

Adaptability

Multitasking

Prioritization

Documentation accuracy

Greeting patients

Verify demographics

Insurance verification

Co-pays collection

Cash handling

Phone answering

Faxing

Indexing forms

Education

High school diploma or equivalent

Tools

General computer knowledge

Job description

Aultman Health System is seeking a Front Desk Receptionist to greet patients, verify demographics and insurance, schedule visits, and handle payments at the practice level. The role supports providers by maintaining accurate patient information and ensuring smooth front office operations.

Responsibilities include calling patients, checking in/out, printing forms, and coordinating with the Practice Manager to keep the workflow efficient and patient-friendly.