Front Desk Coordinator – Outpatient Clinic

AltaPointe Health Systems; Mobile (AL); On-site; USD 32,000 - 38,000; Full time

Job summary

AltaPointe Health Systems seeks a front desk professional to support adult outpatient programs in a busy clinical setting. You will greet consumers, handle scheduling, verify insurance, collect co-pays, and maintain accurate records with strict confidentiality.

The role requires strong customer service, meticulous data entry, and collaboration with clinicians across departments. Responsibilities include answering phones, processing appointments, posting payments, and ensuring smooth daily

Qualifications

• High School graduate or the equivalent.
• Experience in reception in outpatient/clinical settings preferred.

Responsibilities

• Greets all consumers.
• Cancel and re-schedule appointments.
• Have consumers sign in.
• Answers telephone.
• Receives consumer requests for appointments/information and changes.
• Records all telephone messages accurately and transfers to appropriate person timely.
• Handles routine requests from clinicians.
• Keys in no shows daily.
• Directs consumers to appropriate waiting area.
• Handles unscheduled consumers.
• Requests consumers chart from medical records.
• Notifies appropriate clinician of consumer’s arrival.
• Schedules return appointments.
• Reviews DSR for appointment information.
• Reviews clinician’s schedule and assigns appointment time.
• Gives consumer appointment card with next scheduled appointment.
• Protects and maintains the confidentiality of all records and patient information.
• May perform Quality Assurance Process.
• Completes administrative review audits as necessary.
• Makes copies, faxes documents and performs other related clerical duties as needed.
• Adheres to 5 Star Customer Service guidelines when dealing with Team Leader, co-workers and patients.

Skills

Customer service

Phone etiquette

Verifying insurance

Scheduling appointments

Data entry

Confidentiality

Education

High school diploma

Tools

Avatar system

Job description

AltaPointe Health Systems seeks a front desk professional to support adult outpatient programs in a busy clinical setting. You will greet consumers, handle scheduling, verify insurance, collect co-pays, and maintain accurate records with strict confidentiality.

The role requires strong customer service, meticulous data entry, and collaboration with clinicians across departments. Responsibilities include answering phones, processing appointments, posting payments, and ensuring smooth daily