Front Desk & Patient Services Specialist

Aultman Health System; Orrville (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Aultman Health System is seeking a front desk receptionist to greet patients and verify demographic and insurance information. You will collect copays and print fee tickets and SOF forms, helping ensure accurate billing and smooth patient flow.

The role requires strong communication, basic typing, and the ability to work independently with frequent interruptions in a fast-paced healthcare environment. You will interact with a diverse patient base and support clinic operations.

Qualifications

• Must be a high school graduate.
• Must have general computer knowledge.
• Must have basic typing skills.
• Must have good health as demonstrated by infrequent absenteeism.
• Must have ability to communicate well with a variety of clients in mature, courteous, and professional manner.
• Must be able to function independently and accurately with frequent interruptions.

Responsibilities

• Greets consumers in a pleasant professional manner.
• Verifies demographic, referring physician and insurance information over the telephone or in person.
• Correctly identifies insurances that need precertification or authorization and ensure that it is obtained.
• Must collect copays from patients.
• Must verify correct amount of cash in drawer upon opening and close out cash drawer in evening.
• Must correctly schedule tests at appropriate site.
• Must notify appropriate staff when supplies are low for recording purposes. (Put on physician schedule if appropriate).
• Must run fee tickets, day sheets, and SOF forms.
• Make sure appropriate forms are completed.
• Keep an eye on waiting room for supplies and neatness.
• Make follow up appointments/ schedule necessary tests
• May need to post charges and co-pays
• May be asked to make patient appointment reminders
• Other duties as assigned by Practice Coordinator or Manager

Job description

Aultman Health System is seeking a front desk receptionist to greet patients and verify demographic and insurance information. You will collect copays and print fee tickets and SOF forms, helping ensure accurate billing and smooth patient flow.

The role requires strong communication, basic typing, and the ability to work independently with frequent interruptions in a fast-paced healthcare environment. You will interact with a diverse patient base and support clinic operations.