Patient Experience Coordinator - Medical Office

Aultman Health System; Dover (OH); On-site; USD 18,000 - 23,000; Full time

Job summary

Aultman Health System in Dover, OH seeks a Front Desk Receptionist to deliver friendly, professional service to patients at every encounter.

Responsibilities include greeting patients, verifying demographics, updating insurance, scheduling, and collecting copayments while coordinating with clinical staff. High school diploma or GED and one year in a medical office setting are preferred.

Qualifications

• One-year work experience, preferably in medical office setting.
• Knowledge of medical terminology desirable.
• Excellent communication skills required.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks patients in by verifying demographics, updating insurance, and initiating changes as needed.
• Collects copayments (cash and credit/debit).
• Notifies nursing staff of patient arrival and coordinates with care teams.
• Maintains a neat, organized work area and supports department needs.

Skills

Customer service

Medical terminology

Phone handling

Education

High school diploma or GED

Job description

Aultman Health System in Dover, OH seeks a Front Desk Receptionist to deliver friendly, professional service to patients at every encounter.

Responsibilities include greeting patients, verifying demographics, updating insurance, scheduling, and collecting copayments while coordinating with clinical staff. High school diploma or GED and one year in a medical office setting are preferred.