Patient Experience Front Desk Lead

Altus Community Healthcare; Del Rio (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Altus Community Healthcare is seeking a Front Desk / Administrative Assistant to oversee front desk operations, patient registration, and administrative workflow. You will lead daily tasks, ensure accurate data entry, and maintain customer service excellence while supporting HIPAA compliance and safety standards.

The role involves coordinating with clinical and administrative teams, guiding staff, and maintaining organized records to enhance patient experience and operational efficiency.

Qualifications

• High school diploma or equivalent.
• 1-3 years office experience in a health care setting preferred.
• Must be able to effectively communicate with customers both in person, and over the telephone.
• Must have understanding of basic medical terminology.

Responsibilities

• Greet patients and manage front desk operations with professionalism.
• Accurately enter patient demographics, insurance, and financial information; collect payments.
• Answer, screen, and direct incoming calls; manage emails, documentation, and filing.
• Maintain daily financial logs and assist in cash reconciliation; prepare reports and patient records.
• Coordinate with clinical and administrative teams to support daily operations and compliance.

Skills

Basic computer skill

Education

High school diploma or equivalent

Job description

Altus Community Healthcare is seeking a Front Desk / Administrative Assistant to oversee front desk operations, patient registration, and administrative workflow. You will lead daily tasks, ensure accurate data entry, and maintain customer service excellence while supporting HIPAA compliance and safety standards.

The role involves coordinating with clinical and administrative teams, guiding staff, and maintaining organized records to enhance patient experience and operational efficiency.