Patient Experience Concierge — Medical Front Desk

Integrity Care Group; Lavon (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Integrity Care Group is seeking a Patient Service Specialist to oversee front desk activities, including reception, insurance verification, and patient data integrity, while ensuring patient confidentiality. You will greet patients, collect registrations, and assist with schedule coordination.

This role emphasizes excellent customer service, accurate data entry, HIPAA compliance, and collaboration with providers. Prior medical office experience and familiarity with billing/coding are preferred.

Qualifications

• Front desk and patient reception duties are required.
• Knowledge of HIPAA and privacy practices is essential.
• Ability to verify insurance and manage patient data accurately.

Responsibilities

• Greets patients in a polite, prompt, and helpful manner and informs delays.
• Obtains registration data, insurance information, and photo ID.
• Enters patient data into the computer system promptly and accurately.
• Verifies insurance and collects copays, coinsurance, and deductibles.
• Maintains patient confidentiality and HIPAA compliance at all times.
• Balances daily charges and safeguards received money.
• Manages patient charts, referrals, and sharing records when requested.
• Assists staff with scheduling provider referrals and lobby upkeep.

Skills

Customer service

HIPAA awareness

Multitasking

Data entry

Communication

Education

High School Diploma or equivalent

Associates preferred

Tools

Microsoft Office

Internet

Email

Job description

Integrity Care Group is seeking a Patient Service Specialist to oversee front desk activities, including reception, insurance verification, and patient data integrity, while ensuring patient confidentiality. You will greet patients, collect registrations, and assist with schedule coordination.

This role emphasizes excellent customer service, accurate data entry, HIPAA compliance, and collaboration with providers. Prior medical office experience and familiarity with billing/coding are preferred.