Patient Experience Front Desk Specialist

CHI; Papillion (NE); On-site; USD 22,000 - 30,000; Full time

Job summary

Alegent Creighton Clinic in Papillion, NE is seeking a Clinic Receptionist to be the welcoming face and first point of contact for patients, supporting a patient-centered environment and efficient healthcare delivery.

Daily duties include answering calls, scheduling appointments per guidelines, registering patients, collecting demographics and insurance details, including co-pays, processing payments, and coordinating follow-up appointments with timely communication on delays.

Qualifications

• One year of customer service experience, clerical, or business-related experience.

Responsibilities

• Manage incoming phone calls, scheduling patient appointments according to office guidelines.
• Greet and register patients with warmth and efficiency.
• Collect, verify, and update patient demographics and insurance information, including co-pays and deductibles.
• Prepare patient charts, perform check-in and check-out functions, process payments, and coordinate follow-up appointments.

Skills

Customer service

Job description

Alegent Creighton Clinic in Papillion, NE is seeking a Clinic Receptionist to be the welcoming face and first point of contact for patients, supporting a patient-centered environment and efficient healthcare delivery.

Daily duties include answering calls, scheduling appointments per guidelines, registering patients, collecting demographics and insurance details, including co-pays, processing payments, and coordinating follow-up appointments with timely communication on delays.