Patient Experience Specialist

Aultman Health Foundation; Malvern (OH); On-site; USD 17,000 - 28,000; Full time

Job summary

Aultman Health Foundation in Ohio is seeking a front desk receptionist to greet patients and verify demographics and insurance information.

You will schedule visits, collect copays, print and index forms, and handle calls, messages, and general front office duties with professionalism.

The role requires multitasking, effective communication, and ability to work independently in a busy environment.

Qualifications

• Must have a high school diploma or equivalent.
• Must have general computer knowledge.
• Must have basic tying skills.
• Must have effective communication skills.
• Must be able to communicate with a variety of patients in a mature, courteous manner.
• Must multitask and schedule patients both in person and by telephone.
• Must function independently with frequent interruptions.

Responsibilities

• Greet patients and family members in a pleasant, professional manner.
• Verify demographics, referring provider, and insurance information in person and by phone.
• Schedule patient visits and check in/check out on the provider’s schedule.
• Collect co-pays and bill payments; post to patient accounts.
• Print and index forms; faxing and other front-office duties.
• Answer telephone calls and ensure waiting area remains tidy.

Skills

Greet patients

Verify demographics

Verify insurance

Schedule appointments

Collect copays

Print/index forms

Answer phone calls

Accurate data entry

Multitask

Professional communication

Job description

Aultman Health Foundation in Ohio is seeking a front desk receptionist to greet patients and verify demographics and insurance information.

You will schedule visits, collect copays, print and index forms, and handle calls, messages, and general front office duties with professionalism.

The role requires multitasking, effective communication, and ability to work independently in a busy environment.