Patient Experience Coordinator

A-Line Staffing Solutions; Salem (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

A-Line Staffing Solutions is seeking a friendly, professional Medical Front Desk Receptionist to greet patients, check in arrivals, collect insurance information, and route calls to the clinic staff. You will handle paperwork and coordinate scheduling with care.

This role requires a high school diploma, 18+ months in a medical front desk setting, proficiency in MS Office, and familiarity with scheduling software.

Qualifications

• High school diploma or equivalent required.
• At least 18 months front medical office receptionist experience with insurance forms and scheduling software required.
• Knowledge of this practice’s personnel, daily routines, and scheduling a plus.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required.
• Must complete required e-learning courses within 90 days of occupying position.
• Demonstrates adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
• Shows work commitment: Sets high standards of performance and works efficiently to achieve them.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination.
• Collects, proofs for completeness, and scans/files patient forms.
• Updates demographics and insurance information in the system.
• Collects co-pays and balances; provides receipt.
• Answers phone calls in a prompt, courteous and professional manner.
• Answers, screens, and responds to routine questions via phone, electronic communications, or face to face contact, routes to appropriate personnel, or take thorough messages.
• Pages clinic personnel as appropriate.
• Communicates messages in an accurate and timely manner according to procedures.
• Contacts clinic personnel as appropriate Records patient cancellations and missed appointments; reschedules appointments.
• Notifies appropriate staff of the cancellation and makes note in patient chart.
• Schedule outside consults/procedures ordered by physician.
• Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning.
• Maintains lobby area in a neat and orderly manner.
• Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPPA (Health Insurance Portability and Accountability Act) laws and guidelines with regards to patient’s records.
• -Schedules all CT (CAT) scans, PET (Positron Emission Tomography) scans, once approved from insurance.
• Maintains the chart message and anything that is in queue.
• Scans and copies updated insurance cards.
• -Other duties as requested or assigned.
• May type memos and form

Skills

Front desk

Patient communication

Microsoft Office

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

A-Line Staffing Solutions is seeking a friendly, professional Medical Front Desk Receptionist to greet patients, check in arrivals, collect insurance information, and route calls to the clinic staff. You will handle paperwork and coordinate scheduling with care.

This role requires a high school diploma, 18+ months in a medical front desk setting, proficiency in MS Office, and familiarity with scheduling software.