Patient Experience Concierge

Capital Health (US); Hopewell (NJ); On-site; USD 21,491,000 - 31,519,000; Part time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Paid Time Off

Retirement Savings Plan

Job summary

Capital Health is seeking a friendly front desk associate to greet patients and visitors, manage a busy reception area, and coordinate inquiries with warmth and professionalism across the facility.

The role is part-time (20 scheduled hours per week) and located at our Hopewell, NJ campus. You will support patient flow, answer phones, direct guests using maps, and collaborate with security to ensure a safe, welcoming environment while upholding our service standards.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year customer service experience.
• Ability to manage multiple tasks in a fast-paced reception area.

Responsibilities

• Greets and assists patients and visitors in a friendly, professional manner.
• Answers phones, directs inquiries, and routes guests appropriately.
• Maintains an organized, welcoming front desk and supporting lobby area.
• Collaborates with security and other teams to ensure a safe environment.

Skills

Customer service

Phone etiquette

Professionalism

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Capital Health is seeking a friendly front desk associate to greet patients and visitors, manage a busy reception area, and coordinate inquiries with warmth and professionalism across the facility.

The role is part-time (20 scheduled hours per week) and located at our Hopewell, NJ campus. You will support patient flow, answer phones, direct guests using maps, and collaborate with security to ensure a safe, welcoming environment while upholding our service standards.