Patient Experience Concierge

Capital Health (US); Pennington (NJ); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Paid Time-Off Program

Retirement Savings and Investment Plan

Job summary

Capital Health is seeking a dedicated receptionist to support front desk operations in a busy medical setting in Pennington, NJ. You will answer calls, schedule appointments, verify insurance details, and prepare patient charts for daily workflows.

The ideal candidate holds a High School diploma, has 1 year of healthcare receptionist or customer service experience, and is proficient with Microsoft Office. This full-time role offers benefits and opportunities for growth within Capital Health

Qualifications

• Education: High School diploma or equivalent.
• Experience: One year experience as receptionist or clerk in healthcare environment or one year customer service experience.
• Knowledge: Familiarity with medical terminology, ICD-10 and CPT codes.
• Special Training: Proficient computer skills; basic Microsoft Office skills. Familiarity with Excel spreadsheets.

Responsibilities

• Answers telephones promptly and courteously; routes calls appropriately.
• Schedules and cancels appointments; schedules patients for tests and surgeries.
• Prepares for day; reviews eligibility and phone reports; prepares new patient charts.
• Greets patients and visitors professionally; informs on privacy policies and delays.
• Performs registration to ensure demographics and insurance information is accurate and complete.
• Obtains copies of insurance cards, driver’s licenses, and referrals; enters into system.
• Collects co-payments and balances at check-in; explains out-of-pocket estimates at check-out.
• Refers patients to billing staff for past due balances; reviews patient notes.
• Verifies charges and submits claims; handles day-end reconciliation of batches.
• Schedules follow-ups; creates ticklers and manages related worklists.

Skills

Communication

Interpersonal skills

Excel

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Capital Health is seeking a dedicated receptionist to support front desk operations in a busy medical setting in Pennington, NJ. You will answer calls, schedule appointments, verify insurance details, and prepare patient charts for daily workflows.

The ideal candidate holds a High School diploma, has 1 year of healthcare receptionist or customer service experience, and is proficient with Microsoft Office. This full-time role offers benefits and opportunities for growth within Capital Health