Patient Experience Concierge

Capital Health (US); Trenton (NJ); On-site; USD 22,041 - 26,174; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Flexible Spending Account (FSA)

Paid Time-Off Program

Job summary

Capital Health in Trenton, NJ, is seeking a welcoming front desk associate to greet patients and guests, maintaining a friendly customer service environment. The role supports a hospitable reception and smooth operations in a medical setting.

The position requires a high school diploma or equivalent and at least one year of customer service experience, with a standard 40-hour work week and 8-hour shifts. You will direct visitors, answer phones, and assist staff to ensure a positive patient

Qualifications

• High school diploma or equivalent required.
• At least one year of prior customer service experience.
• Able to work 40 hours per week and 8-hour shift.

Responsibilities

• Greets and welcomes patients, guests, and visitors in a friendly manner.
• Addresses inquiries and requests in a responsive way.
• Directs guests using facility maps and coordinates with departments as needed.
• Answers phones promptly and provides clerical support as needed.
• Maintains a neat, professional front desk and supports a welcoming environment.
• Collaborates with security and other staff to ensure safety and hospitality.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Capital Health in Trenton, NJ, is seeking a welcoming front desk associate to greet patients and guests, maintaining a friendly customer service environment. The role supports a hospitable reception and smooth operations in a medical setting.

The position requires a high school diploma or equivalent and at least one year of customer service experience, with a standard 40-hour work week and 8-hour shifts. You will direct visitors, answer phones, and assist staff to ensure a positive patient