Patient Experience Concierge

Corewell Health; Grand Rapids (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Comprehensive benefits

On-demand pay

Discounts directory

Identity protection

Retirement options

Job summary

Corewell Health is seeking a part-time clerical support role at the Musculoskeletal Center in Grand Rapids. The position covers front-desk duties, patient check-in/out, appointment scheduling, and basic EMR tasks in a healthcare setting.

You will greet patients, handle payments, verify demographics, and assist with EPIC documentation while supporting safety initiatives and standard procedures across the unit.

Qualifications

• High School Diploma or equivalent.

Responsibilities

• Greet patients and visitors as a concierge and collect payments/co-pays.
• Answer telephone and switchboard; schedule routine patient appointments.
• Register patients and verify demographics and insurance information; assist kiosk registration.
• Maintain patient records and upload documents into EPIC; basic EMR scanning.

Education

High School Diploma or equivalent

Job description

Corewell Health is seeking a part-time clerical support role at the Musculoskeletal Center in Grand Rapids. The position covers front-desk duties, patient check-in/out, appointment scheduling, and basic EMR tasks in a healthcare setting.

You will greet patients, handle payments, verify demographics, and assist with EPIC documentation while supporting safety initiatives and standard procedures across the unit.