Patient Concierge & Front Desk Specialist

Spectrum Health; Reed City (MI); Presencial; USD 17.000 - 22.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Benefits package

On-demand pay

Discounts directory

Retirement options

Descripción de la vacante

Corewell Health is seeking a part-time Medical Reception/Clerical Assistant at Reed City Outpatient Rehab to support delivery of quality health care services. You will greet patients, collect payments, schedule appointments, and help with registrations and check-out in a busy rehab setting.

Responsibilities include handling telephone switchboard, processing mail, entering data in EPIC, and contributing to safety initiatives while maintaining patient records and supporting the care team with

Formación

• High School Diploma or equivalent.
• As part of our hiring process, you may be invited to complete an initial screening using an AI-enabled voice agent.

Responsabilidades

• Serves as a concierge - greets and communicates with patients or visitors, including collecting payments and co-payments.
• Performs clerical functions, including, but not limited to: answers telephone/switchboard; schedules routine patient appointments; orders supplies; generates no-show and recall letters; processes/sorts mail and produces end-of-day reports.
• May need to document patient phone call in EHR for call routing/resolution.
• Performs patient registration and check-in confirms patient demographic and insurance information; assists patients with kiosk registration.
• Performs patient check-out: schedules follow-up appointments or confirms future appointments.
• Maintains patient medical records according to standards; uploads Right Fax documents into EPIC.
• Responsible for basic EMR/HER scanning.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Educación

High School Diploma or equivalent

Descripción del empleo

Corewell Health is seeking a part-time Medical Reception/Clerical Assistant at Reed City Outpatient Rehab to support delivery of quality health care services. You will greet patients, collect payments, schedule appointments, and help with registrations and check-out in a busy rehab setting.

Responsibilities include handling telephone switchboard, processing mail, entering data in EPIC, and contributing to safety initiatives while maintaining patient records and supporting the care team with