Patient Experience Concierge

Oak Street Health, part of CVS Health; Fort Wayne (IN); On-site; USD 35,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Job summary

Oak Street Health, part of CVS Health, is hiring a Welcome Coordinator in Fort Wayne, IN to greet patients, assist with check-in, collect co-pays and keep patient information up to date in the electronic medical records system.

You'll manage phone lines, schedule appointments, and support center operations while delivering high-touch, compassionate service to patients and visitors. This role requires flexibility, strong computer skills, and professional communication.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by our communities.
• US work authorization.

Responsibilities

• Welcoming patients and guests.
• Check-in and assist patients with required forms.
• Collect co-pays.
• Update patient information in the electronic medical record.
• Schedule/reschedule appointments in the EMR.
• Manage phone lines, take messages, and make outbound calls.
• Handle faxes in the electronic fax platform.
• Maintain cleanliness of Welcome and Community Room areas.
• May float to other centers in the region periodically.

Skills

Google Suite

Phone etiquette

Spanish

Polish

Russian

US work authorization

Education

Some college

Job description

Oak Street Health, part of CVS Health, is hiring a Welcome Coordinator in Fort Wayne, IN to greet patients, assist with check-in, collect co-pays and keep patient information up to date in the electronic medical records system.

You'll manage phone lines, schedule appointments, and support center operations while delivering high-touch, compassionate service to patients and visitors. This role requires flexibility, strong computer skills, and professional communication.