Patient Experience Concierge

Summit Health Management; Fair Lawn (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

Summit Health Management is seeking a patient-oriented front desk associate to support primary care locations in New Jersey, including Fair Lawn, Montclair, Nutley, Clifton and Livingston. The role involves greeting patients, handling registration, scheduling, and basic billing tasks in a busy, care-focused environment.

The position requires strong customer service and communication skills, ability to manage multiple tasks, and familiarity with medical office procedures.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Ability to communicate in English, both orally and in writing.
• Excellent customer service skills.
• Ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic proficiency in computer use; experience with EHR and Practice Management Systems preferred.

Responsibilities

• Greet visitors and direct them appropriately.
• Maintain efficient patient flow through the registration process and provide excellent customer service.
• Promptly answer the telephone, direct calls, take accurate messages, and demonstrate proper etiquette.
• Inform patients of delays and assist with comfort while waiting.
• Process and reconcile self-pay charges and payments, issue receipts.
• Open/close batches, reconcile collections, and prepare deposits.
• Scan insurance cards, verify insurance, and update patient demographics.

Skills

Customer service

Front desk

Phone etiquette

Scheduling

Medical office terminology

Education

High School Diploma

Associate Degree

Tools

EHR

Practice Management System

Job description

Summit Health Management is seeking a patient-oriented front desk associate to support primary care locations in New Jersey, including Fair Lawn, Montclair, Nutley, Clifton and Livingston. The role involves greeting patients, handling registration, scheduling, and basic billing tasks in a busy, care-focused environment.

The position requires strong customer service and communication skills, ability to manage multiple tasks, and familiarity with medical office procedures.