Patient Experience Specialist

Summit Health Management; Clifton (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

Summit Health Management is seeking a friendly, detail-oriented front desk/administrative assistant in Clifton, NJ to support patient registration, scheduling, and billing. You will greet patients, verify insurance, collect payments, and help keep the front office running smoothly.

The role requires strong English communication, excellent customer service, and basic computer skills; familiarity with EHR and practice management systems is a plus. Travel to satellite offices may be required.

Qualifications

• Must have excellent customer service skills.
• Ability to communicate in English, both orally and in writing.
• Knowledge of medical office terminology preferred.
• Ability to organize and perform multiple tasks in a timely manner.
• Basic proficiency in computer use; experience with standard office technology in a Windows environment preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Informs patients of delay in physician schedules, assists with patient comfort while delayed.
• Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
• Travel to satellite offices as needed.

Skills

Customer service

English proficiency

Multitasking

Office equipment

Education

High School Diploma or GED

Associate degree preferred

Tools

EHR systems

Practice management software

Job description

Summit Health Management is seeking a friendly, detail-oriented front desk/administrative assistant in Clifton, NJ to support patient registration, scheduling, and billing. You will greet patients, verify insurance, collect payments, and help keep the front office running smoothly.

The role requires strong English communication, excellent customer service, and basic computer skills; familiarity with EHR and practice management systems is a plus. Travel to satellite offices may be required.