Medical Front Desk & Patient Concierge

Summit Health Management; Florham Park (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

Summit Health Management is seeking a detail-oriented Patient Service Representative/Medical Receptionist in Florham Park, NJ. The role supports front-desk operations, schedules appointments, and handles patient check-in/check-out with accuracy.

Responsibilities include patient flow management, accurate data entry, insurance verification, and payment processing. A high school diploma is required, with an associate degree preferred; English proficiency and strong customer service are essential.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Ability to communicate in English, both orally and in writing.
• Excellent customer service skills.
• Ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic proficiency in computer use; experience with Windows-based systems.
• Experience with EHR and Practice Management System preferred.

Responsibilities

• Greet visitors, patients, and families in a friendly professional manner and direct them appropriately.
• Maintain efficient patient flow through registration and provide excellent customer service.
• Answer telephone calls, direct to the appropriate person, and take accurate messages.
• Inform patients of delays in physician schedules and assist with patient comfort.
• Process self-pay charges, collect payments, and provide receipts; reconcile daily payments.
• Open/close batches, reconcile collections, and prepare deposits.
• Scan insurance cards, verify insurance using online system, and update patient accounts.
• Schedule appointments accurately and confirm future visits; review eligibility and phone reports.
• Enter orders for tests and procedures; assist with pre-authorizations as needed.
• Communicate issues to Office Supervisor/Manager promptly.

Skills

Customer service

Communication

English (written & spoken)

Multitasking

Organization

Education

High School Graduate or GED

Associate Degree preferred

Tools

EHR

Practice Management System

Windows OS

Job description

Summit Health Management is seeking a detail-oriented Patient Service Representative/Medical Receptionist in Florham Park, NJ. The role supports front-desk operations, schedules appointments, and handles patient check-in/check-out with accuracy.

Responsibilities include patient flow management, accurate data entry, insurance verification, and payment processing. A high school diploma is required, with an associate degree preferred; English proficiency and strong customer service are essential.