Patient Experience Concierge

Oak Street Health, part of CVS Health; Elgin (IL); On-site; USD 23,000 - 43,000; Full time

Job summary

Oak Street Health welcomes patients and guests at our centers, providing front-desk service and an exceptional first impression. The Welcome Coordinator handles check-in, forms, co-pays, and updating patient data in the electronic medical record system to support smooth clinic operations.

This role also involves appointment scheduling, answering and routing calls, fax management, and maintaining room cleanliness. Some travel to other centers may occur; strong customer service help is valued.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, or Russian.
• US work authorization.
• Experience in a customer service setting preferred.
• Some college preferred.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information and making changes in electronic medical record platform.
• Scheduling/rescheduling appointments within electronic medical records platform.
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of the Welcome and Community Room areas.
• May be required to float to other centers in the region on an infrequent basis.
• Other duties as assigned.

Skills

Strong computer skills

Professional phone etiquette

Spanish language

Polish language

Russian language

US work authorization

Education

Some college

Tools

Google Suite

Job description

Oak Street Health welcomes patients and guests at our centers, providing front-desk service and an exceptional first impression. The Welcome Coordinator handles check-in, forms, co-pays, and updating patient data in the electronic medical record system to support smooth clinic operations.

This role also involves appointment scheduling, answering and routing calls, fax management, and maintaining room cleanliness. Some travel to other centers may occur; strong customer service help is valued.