Patient Concierge & Front Desk Coordinator

CVS Health; Houston (TX); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid time off

Retirement options

Job summary

Oak Street Health is seeking a Welcome Coordinator to create a warm, inclusive environment for patients as the first point of contact in the clinic. You will manage check-ins, forms, and co-pays while coordinating with the broader team to ensure a seamless patient experience.

You will handle phone lines, patient information updates, and scheduling within the EMR system, contributing to efficient center operations and high-quality care for our community.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary).
• US work authorization required.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information and making changes in electronic medical record platform.
• Scheduling/rescheduling appointments within electronic medical records platform.
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of the Welcome and Community Room areas.
• May be required to float to other centers in the region on an infrequent basis.
• Other duties as assigned.

Skills

Google Suite

Phone etiquette

Multilingual communication

US work authorization

Education

Some college

Tools

Electronic medical record (EMR) platform

Job description

Oak Street Health is seeking a Welcome Coordinator to create a warm, inclusive environment for patients as the first point of contact in the clinic. You will manage check-ins, forms, and co-pays while coordinating with the broader team to ensure a seamless patient experience.

You will handle phone lines, patient information updates, and scheduling within the EMR system, contributing to efficient center operations and high-quality care for our community.