Patient Experience Concierge

Oak Street Health, part of CVS Health; Chicago (IL); On-site; USD 23,000 - 43,000; Full time

Job summary

Oak Street Health in Chicago, IL is hiring a Welcome Coordinator to greet patients, assist with check‑in, collect co‑pay and forms, and ensure a smooth, friendly first impression. You will support seamless clinic operations and patient experience.

As part of the Service Team, you report to the Practice Manager, manage scheduling in the EMR, handle phones, faxes and room upkeep, with occasional travel to nearby centers. Benefits and a collaborative environment are offered.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Fluency in Spanish, Polish, Russian, or other languages spoken by communities we serve.
• US work authorization.
• Some college experience preferred.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information and making changes in electronic medical records (EMR).
• Scheduling/rescheduling appointments within EMR.
• Managing phone lines by answering, taking messages, and outbound calls.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of Welcome and Community Room areas.
• May be required to float to other centers in the region on an infrequent basis.
• Other duties as assigned.

Skills

Computer skills

Phone etiquette

Spanish language

Polish language

Russian language

US work authorization

Education

Some college preferred

Tools

Google Suite

Electronic Medical Records (EMR)

Job description

Oak Street Health in Chicago, IL is hiring a Welcome Coordinator to greet patients, assist with check‑in, collect co‑pay and forms, and ensure a smooth, friendly first impression. You will support seamless clinic operations and patient experience.

As part of the Service Team, you report to the Practice Manager, manage scheduling in the EMR, handle phones, faxes and room upkeep, with occasional travel to nearby centers. Benefits and a collaborative environment are offered.