Patient Experience Concierge | Front Office Care

Allevio Care; Ogden (UT); Sur place; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

PTO & holidays

Résumé du poste

Allevio Care, a Utah-based healthcare solutions provider, seeks a Patient Experience Specialist to join our front-office team. You will welcome patients, schedule appointments, answer inquiries, and manage in-office operations to ensure a calm, friendly environment that supports high-quality care.

Ideal candidates have at least one year in medical front office work, solid knowledge of insurance benefits, and the ability to communicate clearly, collect payments, and handle multiple tasks with

Qualifications

• One year or more of medical front office experience.
• Understanding of medical insurance benefits and ability to explain benefits to patients.
• Demonstrated attention to detail.
• Ability to work quickly with high accuracy.
• Friendly and welcoming demeanor.
• Ability to collect money due from patients.
• Understanding of ICD 10 and CPT coding and modifiers.
• Ability to communicate clearly by telephone, in writing and in person.
• Willingness to take on any task assigned.
• Dedication to integrity, accountability and respect.

Responsabilités

• Always exhibits professional behavior.
• Smiles and helps patients feel comfortable. Provides a great patient experience.
• Welcome and check in patients.
• Answer phones, schedule patient appointments and surgeries, send appointment reminders and follow-ups through calls or emails.
• Collect copays and other fees and perform proper money handling tasks (Total daily deposits, make copies of receipts, fill out daily deposit log).
• Confirming and entering patients’ demographics and insurance information.
• Print fee tickets, visit update sheets, lab reports, and other paper documents. Handles referrals, medical records and will mail/fax documents as necessary.
• Check patients out, make return appointments, and collect payment for any services or products received.
• Answer questions posed by patients and educate them on products or services they receive. Provide after-care instructions if applicable.
• Work as a team and provide overall support for the physicians and other office staff.

Connaissances

Customer service

Medical front office

Insurance familiarity

Attention to detail

Communication skills

Friendly demeanor

Outils

Medical billing software

Description du poste

Allevio Care, a Utah-based healthcare solutions provider, seeks a Patient Experience Specialist to join our front-office team. You will welcome patients, schedule appointments, answer inquiries, and manage in-office operations to ensure a calm, friendly environment that supports high-quality care.

Ideal candidates have at least one year in medical front office work, solid knowledge of insurance benefits, and the ability to communicate clearly, collect payments, and handle multiple tasks with