Patient Experience Concierge — Front Office Care

ALLEVIO CARE, LLC; Tooele (UT); On-site; USD 42,000 - 56,000; Full time

Job summary

ALLEVIO CARE, LLC is seeking a Patient Experience Specialist to maintain a welcoming medical office, greet patients, check in, schedule appointments, and assist with follow-up communications and billing tasks. You will help ensure a calm and efficient patient experience in a busy practice.

Required is at least one year of medical front office experience, knowledge of insurance benefits, and strong communication skills across telephone, writing, and in person.

Qualifications

• One year or more of medical front office experience.
• Demonstrated understanding of medical insurance benefits and ability to explain benefits to patients.
• Demonstrated attention to detail.
• Ability to work quickly with high accuracy.
• Friendly and welcoming demeanor.
• Ability to collect money due from patients.
• Understanding of ICD 10 and CPT coding and modifiers.
• Ability to communicate clearly by telephone, in writing and in person.
• Willingness to take on any task assigned.
• Dedication to integrity, accountability and respect.

Responsibilities

• Welcome and check in patients.
• Answer phones, schedule patient appointments and surgeries, send appointment reminders and follow-ups through calls or emails.
• Check patient pop/hush mail and collect payments.
• Confirming and entering patients’ demographics and insurance information.
• Print fee tickets, visit update sheets, lab reports, and other paper documents; handle referrals and medical records as needed.
• Check patients out, schedule return appointments, and collect payment for services or products.
• Educate patients on products or services and provide after-care instructions.
• Work as a team and provide overall support for physicians and office staff.
• Cross-training for some Medical Assistant duties when needed.
• Support the physicians and other office staff as a team.

Skills

Front office experience

Attention to detail

Customer service

Insurance explanation

Communication skills

Money handling

Job description

ALLEVIO CARE, LLC is seeking a Patient Experience Specialist to maintain a welcoming medical office, greet patients, check in, schedule appointments, and assist with follow-up communications and billing tasks. You will help ensure a calm and efficient patient experience in a busy practice.

Required is at least one year of medical front office experience, knowledge of insurance benefits, and strong communication skills across telephone, writing, and in person.