Patient Experience Concierge

Summit Health; Clark (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

Summit Health is a physician-led, patient-centric network seeking a Patient Service Representative to join our team and support high-quality care. You will be part of a multidisciplinary office, helping with registration, scheduling, billing, and patient communications to ensure a positive care experience.

The role emphasizes accurate documentation in the EHR, efficient patient flow, and strong customer service while coordinating with care teams and ancillary staff across satellite locations.

Qualifications

• High School Graduate or GED required; Associate Degree preferred.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Excellent customer service skills.
• Knowledge of medical office terminology and basic computer skills.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual.
• Update’s patient care team in the EHR to reflect accurate PCP.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Initiates authorization request and works with staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Enroll patients in patient portal and update lab/imaging/pharmacies.
• Performs clerical duties such as faxing, photocopying, scanning, filing and mailings.

Skills

Customer service

English communication

Multitasking

Organizational skills

Education

High School Diploma/GED

Associate Degree

Tools

EHR systems

Practice Management System

Windows-based systems

Job description

Summit Health is a physician-led, patient-centric network seeking a Patient Service Representative to join our team and support high-quality care. You will be part of a multidisciplinary office, helping with registration, scheduling, billing, and patient communications to ensure a positive care experience.

The role emphasizes accurate documentation in the EHR, efficient patient flow, and strong customer service while coordinating with care teams and ancillary staff across satellite locations.