Patient Concierge & Front Desk Specialist

Summit Health Management

Clifton (NJ)

On-site

USD 25,000 - 30,000

Full time

3 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Summit Health Management is seeking a front desk/registration-oriented professional to support patient flow in a physician-led network. You will greet patients, manage scheduling, verify insurance, and handle payments with accuracy, while providing friendly, professional service in a fast-paced environment.

The role requires excellent customer service, clear English communication, and familiarity with EHR/Practice Management systems.

Qualifications

Must have excellent customer service skills.
Ability to communicate effectively in English, both orally and in writing.
Experience with front-desk/registration processes preferred.

Responsibilities

Greet visitors, patients, and families professionally and direct them appropriately.
Maintain efficient patient flow during registration and provide outstanding service.
Answer phones promptly, direct calls, and take accurate messages.
Inform patients of delays and assist with comfort while waiting.
Process self-pay charges, collect payments, and provide receipts.
Open/close batches, reconcile collections, and prepare deposits.
Scan insurance cards, verify insurance, and update patient demographics.
Schedule appointments accurately and confirm future visits.
Enter orders for diagnostic tests following workflows.
Coordinate pre-authorizations with care resources and staff.
Complete referrals per guidelines and document properly.