Patient Services Advocate | Front Desk & Billing

Summit Health; Bernardsville (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k plan

FSA coverages

Job summary

Summit Health is seeking a friendly Patient Services Representative to join our physician-led network. You will greet patients, manage registration, and support smooth clinic operations in a fast-paced environment.

Responsibilities include handling phone calls, scheduling, insurance verifications, and billing tasks while delivering excellent customer service. We value reliability, English communication, and a team-oriented approach.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic proficiency in computer use; experience with EHR/Practice Management Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Informs patients of delay in physician schedules, assists with patient comfort while delayed.
• Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.

Skills

Customer service

English fluency

Multitasking

Professional communication

Education

High School diploma or GED

Associate degree preferred

Tools

EHR systems

Practice management software

Job description

Summit Health is seeking a friendly Patient Services Representative to join our physician-led network. You will greet patients, manage registration, and support smooth clinic operations in a fast-paced environment.

Responsibilities include handling phone calls, scheduling, insurance verifications, and billing tasks while delivering excellent customer service. We value reliability, English communication, and a team-oriented approach.