Resident Experience Concierge

Advanced Care Center; Clearwater (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Advanced Care Center is seeking a compassionate Concierge Associate to provide exceptional customer service to residents, families, and visitors, creating a welcoming environment and promoting satisfaction with services.

The role emphasizes timely responses, careful record-keeping, and collaboration with nursing, rehabilitation, and dietary teams to ensure seamless service delivery. A high school diploma and customer service exposure are required.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of experience in customer service or a healthcare setting.
• Strong communication, problem‑solving and organizational skills.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to work effectively in a fast-paced environment with frequent interruptions.

Responsibilities

• Greet and assist residents, families and visitors professionally.
• Respond to inquiries promptly and provide timely follow-up.
• Coordinate special requests such as transportation or reservations.
• Maintain accurate records of interactions and services provided.
• Collaborate with nursing, rehabilitation and dietary teams to ensure seamless service.
• Identify opportunities to improve the resident experience and communicate them.
• Perform other duties to support the concierge services team.

Skills

Customer service

Healthcare setting experience

Communication

Problem-solving

Organizational skills

Confidentiality

Fast-paced environment

Education

High school diploma or equivalent

Job description

Advanced Care Center is seeking a compassionate Concierge Associate to provide exceptional customer service to residents, families, and visitors, creating a welcoming environment and promoting satisfaction with services.

The role emphasizes timely responses, careful record-keeping, and collaboration with nursing, rehabilitation, and dietary teams to ensure seamless service delivery. A high school diploma and customer service exposure are required.