Patient Experience Concierge

Wheeling Hospital; Wheeling (WV); On-site; USD 28,000 - 34,000; Full time

Job summary

Wheeling Hospital in West Virginia seeks a Guest Relations Assistant to enhance patient and visitor experience by providing accurate information and directing guests to the appropriate services.

A high school diploma is required and you should have at least one year of face-to-face customer service experience. The role involves teamwork, patient confidentiality, and timely, respectful communication in a busy hospital setting.

Qualifications

• High school diploma or equivalent.
• One (1) year of face-to-face customer service experience.
• Ability to screen patients and visitors and direct to appropriate locations.
• Strong communication, interpersonal, and conflict resolution skills.

Responsibilities

• Demonstrates WVU Medicine values and complies with hospital policies.
• Screens patients, visitors, and vendors before entry and directs to services.
• Works with minimal supervision in a fast-paced environment.
• Demonstrates critical thinking in activating Hospital Emergency Response in emergent situations.
• Identifies resources to deal with conflict and maintain patient care quality.
• Keeps up with yearly competencies and department knowledge.

Skills

Communication

Customer service

Conflict resolution

Professionalism

Organizational skills

Education

High school diploma or equivalent

Job description

Wheeling Hospital in West Virginia seeks a Guest Relations Assistant to enhance patient and visitor experience by providing accurate information and directing guests to the appropriate services.

A high school diploma is required and you should have at least one year of face-to-face customer service experience. The role involves teamwork, patient confidentiality, and timely, respectful communication in a busy hospital setting.