Evening Guest Experience Concierge

Regions Hospital; Saint Paul (MN); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K with match

Disability insurance

Fertility coverage

Tuition reimbursement

On-site fitness center

On-site clinic

Resilience center

PSLF program

Beyond Yellow Ribbon

Job summary

Regions Hospital is seeking a Guest Experience Concierge to join our team. The role focuses on delivering excellent customer service to patients, guests, and staff while supporting a safe environment across entrances.

Responsibilities include guiding visitors, coordinating with staff, and escorting guests within the facility. The position is a .7 FTE (28 hours per week) with an evening shift, emphasizing compassionate interaction and de-escalation when needed.

Qualifications

• 2 years of experience in a customer service, patient care, guest service or related setting.
• Must be fluent in English (read, write, speak) and follow instructions clearly.
• Ability to perform well in a high-stress environment with strong customer service skills.

Responsibilities

• Assist visitors in locating patients and navigating the facility.
• Communicate with hospital staff regarding visits and visitor information.
• Escort visitors to locations within the hospital and ensure safety.
• Implement de-escalation strategies as needed.

Skills

Customer service

Education

Sociology / Social Work related field

Job description

Regions Hospital is seeking a Guest Experience Concierge to join our team. The role focuses on delivering excellent customer service to patients, guests, and staff while supporting a safe environment across entrances.

Responsibilities include guiding visitors, coordinating with staff, and escorting guests within the facility. The position is a .7 FTE (28 hours per week) with an evening shift, emphasizing compassionate interaction and de-escalation when needed.