Patient Experience Concierge

Atlantic Vision Partners; Bremo Bluff (VA); In loco; USD 22.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Coverage

Dental Coverage

Vision Coverage

401(k)

Paid Time Off

Holidays

Life Insurance

Disability Insurance

Tuition Reimbursement

Continuing Education Support

Certification Sponsorship

Employee Eyewear Discounts

Referral Bonus Opportunities

Descrizione del lavoro

AVPSEES Group is seeking a Patient Experience Specialist I to welcome clients, manage calls, and efficiently handle patient check-ins and check-outs. The role requires strong computer skills, detail orientation, and a compassionate approach to enhancing patient experiences.

Ideal candidates will have healthcare or service-industry experience, excellent communication, and the ability to work as part of a team in a fast-paced clinic environment.

Competenze

• Strong communication, outgoing and positive interpersonal skills.
• Healthcare and service industry experience preferred.
• Empathetic personality with attention to patient’s needs.
• Strong organizational skills with attention to detail; ability to prioritize tasks.
• Ability to work as a team member and uphold organizational standards and values.
• Demonstrated computer literacy REQUIRED.
• Excellent judgment, dependability, and diligence.
• Demonstrated accuracy and thoroughness; monitors own work to ensure quality.
• Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy, and diplomacy.
• Professionalism: displays positive outlook and pleasant manner, does not instigate, or participate in office gossip or negativity, keeps commitments, dresses appropriately, and is well-groomed.

Mansioni

• Answer incoming calls on a multi-line phone system, respond to inquiries, and make outbound calls to patients promptly and courteously.
• Register patients and verify records are up-to-date and accurate.
• Verify personal and insurance information for services and procedures.
• Schedule appointments and procedures.
• Reschedule missed appointments and cancellations.
• Process medical record requests.
• Collect and process payments from patients.
• Conduct daily reconciliation of cash reports and monies collected.
• Complete other functions as requested by management.

Conoscenze

Strong communication

Healthcare experience

Empathy

Organizational skills

Team player

Computer literacy

Ethical standards

Accuracy and thoroughness

Customer service

Professionalism

Formazione

High School diploma or GED

Associate degree preferred

Descrizione del lavoro

AVPSEES Group is seeking a Patient Experience Specialist I to welcome clients, manage calls, and efficiently handle patient check-ins and check-outs. The role requires strong computer skills, detail orientation, and a compassionate approach to enhancing patient experiences.

Ideal candidates will have healthcare or service-industry experience, excellent communication, and the ability to work as part of a team in a fast-paced clinic environment.