Patient Experience Concierge

Boston Children's Hospital; Boston (MA); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Boston Children's Hospital is seeking an Administrative Support role to help coordinate clinical services and improve patient experiences. You will handle registration, scheduling, billing support, and patient communication, working across departments to ensure smooth operations.

The role emphasizes collaboration, documentation, and process improvement, with a schedule Monday–Friday, 8:30–5:00, moving to a hybrid setup after six months. A $2,000 sign-on bonus is offered.

Qualifications

• Basic computer skills and concepts.
• Ability to communicate clearly both orally and in writing.
• Empathy in difficult personal situations.
• Ability to work with diverse internal/external constituencies.

Responsibilities

• Provide positive, effective customer service to patients, families, visitors, and providers.
• Greet, screen, direct, and respond to routine inquiries on hospital protocols.
• Assist with registration, insurance processing, referrals, authorizations, and documentation.
• Support billing processes: coding entry, copays, payments, deposits.
• Coordinate with departments for administrative or insurance-related needs.

Skills

Customer service

Communication

Teamwork

Attention to detail

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Email systems

Scheduling software

Job description

Boston Children's Hospital is seeking an Administrative Support role to help coordinate clinical services and improve patient experiences. You will handle registration, scheduling, billing support, and patient communication, working across departments to ensure smooth operations.

The role emphasizes collaboration, documentation, and process improvement, with a schedule Monday–Friday, 8:30–5:00, moving to a hybrid setup after six months. A $2,000 sign-on bonus is offered.