Patient Experience Associate I - Hybrid (Sign-On $2K)

Boston Children’s Hospital; Boston (MA); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

$2,000 sign-on bonus

Job summary

Boston Children’s Hospital is seeking a dedicated administrative support professional to enhance patient experience by coordinating services across departments. The role emphasizes strong customer service, accurate patient registration, scheduling, and clinical workflow support.

The successful candidate will engage in ongoing training, contribute to process improvements, and collaborate with care teams to ensure efficient patient flow.

Qualifications

• High School Diploma or GED required.
• Basic computer skills and customer service knowledge.
• Clear, effective written and verbal communication with empathy.
• Ability to work with diverse internal and external constituencies.
• Attention to detail and accuracy; strong collaboration.
• Scheduling and administrative task experience is a plus.

Responsibilities

• Provides positive, effective customer service to patients, families, visitors, and referring providers.
• Greets, screens, directs, and responds to routine inquiries on hospital protocols.
• Coordinates with Financial Counseling and other departments for administrative or insurance-related needs.
• Registers new patients; verifies and processes demographics, insurance, referrals, authorizations, and required documentation.
• Monitors clinic flow and supports optimal patient experience.
• Schedules appointments and procedures across providers and departments.
• Triages calls, routes urgent requests, and initiates emergency services when required.
• Prepares documents, presentations, requisitions, and standard forms.
• Participates in staff training on systems, workflows, and customer-service practices.
• Uses phone systems, email, Microsoft Office, and clinical/scheduling/billing applications.

Skills

Customer service

Communication

Empathy

Attention to detail

Teamwork

Scheduling

Patient registration

Problem solving

Basic computer skills

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

Boston Children’s Hospital is seeking a dedicated administrative support professional to enhance patient experience by coordinating services across departments. The role emphasizes strong customer service, accurate patient registration, scheduling, and clinical workflow support.

The successful candidate will engage in ongoing training, contribute to process improvements, and collaborate with care teams to ensure efficient patient flow.