Patient Experience Specialist

Fairview Health Services; Minneapolis (MN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO and Sick Time

Tuition reimbursement

Retirement plan

Job summary

Fairview Health Services seeks a Patient Concierge to create a seamless patient journey at the Clinics and Surgery Center. You will greet guests, guide them to destinations, and arrange accommodations and interpreter support to ensure a calm, welcoming experience.

You will rotate through the facility, coordinate with care teams, and provide clear directions, transportation options, and assistance for comfort and logistics. A strong customer-service background is essential.

Qualifications

• A minimum of 3-5 years of office/reception experience, retail service, and concierge or customer service experience.
• Basic Life Support (American Heart Assoc or Red Cross) Upon Hire

Responsibilities

• Greets and welcomes all in-coming guests, staff and vendors in a warm, friendly and professional manner, paying attention to specific individual guest needs to ensure that patients and their guests have an excellent experience.
• Determines the patient’s status, checking the patient’s itinerary and directing patients to proper clinic location. Provides guidance and reassurance related to any anxiety about the visit or the logistics of the day, problem solving in the event that there is confusion or a mistake on the itinerary.
• Anticipates patient and guest needs, offers options for increased comfort, answers requests for directions, phone numbers, personal services, transportation, etc.
• Assists guests in wheelchairs and with vehicle transfers
• Receives arriving patients and guests at the entrance and guides them to their destination by verbal direction or by escort.
• Arranges for necessary accommodations and interpreter support.
• Ensures all waiting areas are clean, orderly and inviting.

Skills

Customer service

Communication

Guest relations

Problem solving

Job description

Fairview Health Services seeks a Patient Concierge to create a seamless patient journey at the Clinics and Surgery Center. You will greet guests, guide them to destinations, and arrange accommodations and interpreter support to ensure a calm, welcoming experience.

You will rotate through the facility, coordinate with care teams, and provide clear directions, transportation options, and assistance for comfort and logistics. A strong customer-service background is essential.