Patient Experience Care Coordinator Front Desk Scheduling

Confluent Health; San Jacinto (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision

401(k) with 4% employer match

Comprehensive training

Job summary

Confluent Health LLC is seeking a Care Coordinator to welcome patients, manage front desk operations, and support the clinical team. This role emphasizes organization, warm communication, and ownership of daily tasks from check-in to follow-up.

Responsibilities include scheduling, insurance verification, patient records, and payment processing while maintaining HIPAA standards. A training program is provided, with opportunities for advancement within leadership tracks.

Qualifications

• Minimum of a high school diploma or GED.
• Experience in a customer-facing or patient-facing role is preferred.
• Ability to multitask and stay organized in a fast-paced setting.
• Comfortable communicating on the phone with professionalism.
• Basic computer proficiency; able to learn scheduling software and navigate EMR systems.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information and updating patient records.
• Keep patient flow and schedules moving by confirming appointments and managing waitlists.
• Collect copays, balances, and other patient payments accurately and professionally.
• Protect patient privacy and HIPAA standards in all front desk interactions and documentation.

Skills

Customer service

Phone communication

Multi-tasking

Basic computer skills

Education

High School Diploma or GED

Tools

EMR navigation

Scheduling software

Job description

Confluent Health LLC is seeking a Care Coordinator to welcome patients, manage front desk operations, and support the clinical team. This role emphasizes organization, warm communication, and ownership of daily tasks from check-in to follow-up.

Responsibilities include scheduling, insurance verification, patient records, and payment processing while maintaining HIPAA standards. A training program is provided, with opportunities for advancement within leadership tracks.