Patient Experience Care Coordinator (Front Desk) – PTO & 401(k)

Confluent Health LLC; Village of Mamaroneck (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(K) with 4% match

Job summary

Confluent Health LLC is seeking a front desk care coordinator to warmly welcome patients and coordinate scheduling in a fast-paced clinic. You’ll manage patient check-in/out, insurance verification, scheduling, and payments while maintaining HIPAA standards and supporting the clinical team.

No prior medical experience is required—comprehensive training is provided, including EMR navigation and scheduling workflows.

Qualifications

• High School Diploma or GED.
• 1+ year customer-facing experience.
• Ability to manage multiple tasks and stay organized.
• Comfortable phone communications; no medical experience required.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Skills

Customer-facing

Multitasking

Phone communication

Basic computer skills

Education

High School Diploma or GED

Tools

Scheduling software

Job description

Confluent Health LLC is seeking a front desk care coordinator to warmly welcome patients and coordinate scheduling in a fast-paced clinic. You’ll manage patient check-in/out, insurance verification, scheduling, and payments while maintaining HIPAA standards and supporting the clinical team.

No prior medical experience is required—comprehensive training is provided, including EMR navigation and scheduling workflows.