Patient Experience Care Coordinator

Socket.dev; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

One Medical membership

Mental Health benefits

Medical, Dental, Vision

401(k) match

Paid time off

Commuter benefits

Gym discounts

Company events

Job summary

Spear Physical and Occupational Therapy in Astoria—Broadway is seeking a qualified Care Coordinator to welcome patients and manage appointment flow. You will respond to phone calls and emails within 2 hours and within 24 hours, guide patients through the out-of-network experience, and deliver 5-star customer service.

Spear strives to foster a community environment for patients and team members. We offer a comprehensive benefits package including One Medical membership, mental health support,

Qualifications

• Previous customer service experience required.
• Hospitality, welcoming mindset and team orientation.
• Strong communication and multi-tasking abilities.
• Attention to detail with willingness to grow.
• BA/BS degree preferred but not required.

Responsibilities

• Greet patients and make them feel welcomed and valued.
• Respond to phone calls and emails within 2 hours, within 24 hours at latest.
• Guide patients through the out-of-network experience.
• Maintain 5-star customer service and collaborative team spirit.

Skills

Customer service

Hospitable

Communication skills

Detail oriented

Education

BA/BS degree preferred

Job description

Spear Physical and Occupational Therapy in Astoria—Broadway is seeking a qualified Care Coordinator to welcome patients and manage appointment flow. You will respond to phone calls and emails within 2 hours and within 24 hours, guide patients through the out-of-network experience, and deliver 5-star customer service.

Spear strives to foster a community environment for patients and team members. We offer a comprehensive benefits package including One Medical membership, mental health support,