Patient Experience Care Coordinator

Spear Physical Therapy; New York (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

One Medical membership

Mental Health support

Health benefits (medical/dental/vision

401K match

Job summary

Spear Physical and Occupational Therapy is seeking a qualified Care Coordinator for our Cobble Hill clinic to welcome patients and support care flow. You will respond to calls/emails promptly and guide patients through the out-of-network experience with a 5-star service mindset.

Join a team that values hospitality, collaboration, and clinical excellence, helping patients feel valued while ensuring smooth appointment flow and strong communication across the clinic.

Qualifications

• Previous customer service experience.
• Hospitable, welcoming, and team-oriented.
• Strong communication skills and ability to multi-task.
• Attention to detail and willingness to grow.
• BA/BS degree preferred, not required.

Responsibilities

• Respond to phone calls and emails within 2 hours and within 24 hours.
• Guide patients through the out-of-network experience.
• Greet patients entering the clinic with a smile and provide 5-star customer service.
• Support patient care and help maintain smooth appointment flow.

Skills

customer service

team orientated

communication

multi-tasking

Education

BA/BS preferred

Job description

Spear Physical and Occupational Therapy is seeking a qualified Care Coordinator for our Cobble Hill clinic to welcome patients and support care flow. You will respond to calls/emails promptly and guide patients through the out-of-network experience with a 5-star service mindset.

Join a team that values hospitality, collaboration, and clinical excellence, helping patients feel valued while ensuring smooth appointment flow and strong communication across the clinic.