Patient Care Concierge & Scheduler

Spear Physical and Occupational Therapy; New York (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

One Medical paid membership

Mental Health benefits + Journey Live

Medical, Dental, Vision

401K Safe Harbor

Generous PTO & holidays

Commuter FSA

Gym discounts ( Blink / Crunch )

Company events

Job summary

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator for our Astoria- Broadway location. Care Coordinators support patient care, ensuring patients feel welcomed and valued while managing appointment flow and timely responses to calls and emails.

We value a collaborative spirit and 5-star customer service, with benefits including mental health support, comprehensive coverage, and a strong community atmosphere in our clinics.

Qualifications

• Previous customer service experience.
• Hospitable, welcoming, and team-oriented.
• Strong communication skills and ability to multi-task.
• Attention to detail and willingness to grow.
• BA/BS degree preferred, not required.

Responsibilities

• Guide patients through the clinic experience with a welcoming approach.
• Respond to phone calls and emails promptly within 2–24 hours.
• Support patient care flow and coordinate scheduling and inquiries.

Skills

Customer service

Hospitality & teamwork

Communication skills

Multi-tasking

Attention to detail

Education

BA/BS preferred

Job description

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator for our Astoria- Broadway location. Care Coordinators support patient care, ensuring patients feel welcomed and valued while managing appointment flow and timely responses to calls and emails.

We value a collaborative spirit and 5-star customer service, with benefits including mental health support, comprehensive coverage, and a strong community atmosphere in our clinics.