Patient Care Concierge & Experience Lead

Spear Physical and Occupational Therapy; New York (NY); On-site; USD 20,457 - 29,136; Full time

Job summary

Spear Physical and Occupational Therapy in Cobble Hill is seeking a qualified Care Coordinator to join the team. The role focuses on welcoming patients, guiding them through the clinic experience, and ensuring timely responses to calls and emails with 2-hour/24-hour targets.

A collaborative, patient-first environment supports your professional growth and community impact. You will help maintain exceptional service standards, support care flows, and contribute to a positive, friendly clinic

Qualifications

• Previous customer service experience.
• Hospitable, welcoming, and team-oriented.
• Strong communication skills and ability to multi-task.
• Strong attention to detail and willingness to grow.
• BA/BS degree preferred, not required.

Responsibilities

• Support patient care by making patients feel welcomed and valued.
• Respond to phone calls and emails within 2 hours and within 24 hours.
• Guide patients through the out-of-network experience.
• Greet all patients entering the clinic with a smile and provide 5-star service.

Skills

Customer service

Hospitality

Communication

Multi-tasking

Attention to detail

Education

BA/BS degree preferred

Job description

Spear Physical and Occupational Therapy in Cobble Hill is seeking a qualified Care Coordinator to join the team. The role focuses on welcoming patients, guiding them through the clinic experience, and ensuring timely responses to calls and emails with 2-hour/24-hour targets.

A collaborative, patient-first environment supports your professional growth and community impact. You will help maintain exceptional service standards, support care flows, and contribute to a positive, friendly clinic