Care & Patient Experience Coordinator

Spear Physical Therapy; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Spear Physical and Occupational Therapy in Canarsie, Brooklyn seeks a qualified Care Coordinator to join our Canarsie clinic. You will welcome patients and help guide them through the out-of-network experience, ensuring a smooth visit.

Respond to phone calls and emails within 2 hours and always within 24 hours, while delivering 5-star customer service and supporting a collaborative team environment.

Qualifications

• Previous customer service experience.
• Hospitable, welcoming, and team-oriented.
• Strong communication skills and ability to multi-task.
• Strong attention to detail and willingness to grow.

Responsibilities

• Support patient care by making patients feel welcomed and valued.
• Control the flow of appointments and respond to calls/emails within 2 hours and within 24 hours.
• Guide patients through the out-of-network experience.
• Contribute to a 5-star customer service and collaborative team environment.

Skills

Customer service

Team orientated

Strong communication

Attention to detail

Education

BA/BS degree preferred

Job description

Spear Physical and Occupational Therapy in Canarsie, Brooklyn seeks a qualified Care Coordinator to join our Canarsie clinic. You will welcome patients and help guide them through the out-of-network experience, ensuring a smooth visit.

Respond to phone calls and emails within 2 hours and always within 24 hours, while delivering 5-star customer service and supporting a collaborative team environment.