Care Coordinator: Patient Experience & Scheduling

SPEAR Physical Therapy, LLC; New York (NY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

One Medical membership

Mental Health benefits through Journey

Medical, Dental, Vision benefits

Commuter FSA plan

Gym membership discounts

Job summary

Spear Physical and Occupational Therapy, Canarsie location in Brooklyn, is seeking a Care Coordinator to welcome patients, respond promptly to calls and emails, and guide them through the out-of-network experience. You will support patient care, ensuring a 5-star service and a collaborative team environment in a busy clinic.

The role emphasizes hospitality, strong communication, and attention to detail while contributing to a community-focused practice in Canarsie, Brooklyn.

Qualifications

• Previous customer service experience.
• Hospitable, welcoming, and team-oriented.
• Strong communication skills and ability to multi-task.
• Strong attention to detail and willingness to grow.
• BA/BS degree preferred, not required.

Responsibilities

• Respond to all phone calls and emails within 2 hours and within 24 hours.
• Welcome and guide patients through the out-of-network experience.
• Greet patients entering the clinic and ensure 5-star customer service.
• Support patient care by making patients feel welcomed and valued.

Skills

Customer service

Hospitality

Communication

Multi-tasking

Attention to detail

Education

BA/BS degree preferred

Job description

Spear Physical and Occupational Therapy, Canarsie location in Brooklyn, is seeking a Care Coordinator to welcome patients, respond promptly to calls and emails, and guide them through the out-of-network experience. You will support patient care, ensuring a 5-star service and a collaborative team environment in a busy clinic.

The role emphasizes hospitality, strong communication, and attention to detail while contributing to a community-focused practice in Canarsie, Brooklyn.