Patient Experience & Care Coordinator

Confluent Health LLC

Fontana (CA)

In loco

USD 23.000 - 28.000

Part-time

36 ore fa

Candidati tra i primi

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Vantaggi offerti da questo lavoro

Paid time off

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k) with 4% match

Descrizione del lavoro

Confluent Health LLC is hiring a part-time Care Coordinator to create a welcoming front desk presence for patients and visitors. You'll handle check-in/out, scheduling, insurance verification, and phone calls while maintaining HIPAA standards in a fast-paced clinical setting.

This role emphasizes organization, clear communication, and reliable follow-through. Training includes EMR navigation and scheduling workflows; benefits include PTO and health, dental, vision coverage, plus a 401(k) with

Competenze

High School Diploma or GED required.
At least 1 year in customer- or patient-facing role.
Ability to multitask and stay organized.
Strong phone communication and professionalism.
Basic computer skills: scheduling software, emails, and spreadsheets.
No prior medical experience required; training provided.

Mansioni

Create a welcoming, professional first impression for patients, visitors, and referral sources.
Handle front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.