Patient Experience & Care Coordination Specialist

Penn Medicine, University of Pennsylvania Health System; West Chester (Chester County); On-site; USD 22,000 - 33,000; Full time

Job summary

Penn Medicine is seeking a Patient Services Representative to collaborate with hospital services, medical staff and administration to ensure high-quality patient care. The PSR will handle patient interviews, verify eligibility and benefits, schedule appointments and coordinate referrals in the clinic information systems.

A HS diploma is required; prior customer service experience is valued. The role supports our mission by delivering courteous service, accurate documentation, cash handling and

Qualifications

• Education: HS Diploma/GED required.
• Experience in customer service or healthcare setting preferred.
• Strong communication and data-entry skills.

Responsibilities

• Conduct comprehensive patient interviews and collect required information.
• Verify insurance eligibility, benefits and obtain referrals when applicable.
• Schedule appointments and coordinate patient flow in clinic software.
• Post payments and reconcile daily cash as part of front-desk duties.
• Maintain HIPAA privacy practices and provide courteous patient service.

Education

HS Diploma/GED

Tools

EHR system

Clinic software

Hospital information system

Job description

Penn Medicine is seeking a Patient Services Representative to collaborate with hospital services, medical staff and administration to ensure high-quality patient care. The PSR will handle patient interviews, verify eligibility and benefits, schedule appointments and coordinate referrals in the clinic information systems.

A HS diploma is required; prior customer service experience is valued. The role supports our mission by delivering courteous service, accurate documentation, cash handling and