Patient Service Representative

Icco, Llc.; Salem (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

Community Care Partners is seeking a Patient Service Representative to deliver exceptional customer service and manage patient pre-admission, admission, transfer, and discharge activities. The role requires energy, flexibility, and a passion for patient care, with responsibility for collecting insurance information, patient identification, registrations, and fees to coordinate care.

The ideal candidate has at least one year of customer service experience and excels in communication,

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of customer service experience required.
• Strong communication and problem-solving skills required.

Responsibilities

• Interact effectively and respectfully with people from diverse backgrounds.
• Maintain excellent patient interactions using clear communication and problem-solving skills.
• Check-in patients at front desk and scan documents into the chart.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High school diploma

Job description

The Patient Service Representative is responsible for providing exceptional customer service, along with performing patient pre-admission, admission, transfer, and discharge activities. The ideal candidate is energetic, flexible, has a positive attitude and above all else, has a passion for patient care. Individuals in this role collect and validate patient insurance information, identification, prepares registration forms, and collects fees as required to coordinate activities for patients to receive care.

Essential Functions and Responsibilities:

• Ability to interact effectively, and in a supportive manner with persons of all backgrounds
• Sustain excellent patient interactions using clear communication and problem-solving skills
• Assess walk-in traffic for potential emergencies
• Check-in patients at the front desk in perpetration for their appointment with a provider and scan all documents into the patient’s chart
• Assist patients with completion of pre-registration forms, ensuring all items are signed, and medical records are distributed
• Informs patients of costs of care being provided. Collect all fees and apply to patients’ chart
• Collect and record copayments and outstanding balances, and balance cash drawer daily
• Cover medical records and prior authorizations when needed
• Communicate efficiently to back-office staff regarding needs of patients
• Maintain confidentiality of sensitive patient information at all times
• Answer the phone in a professional manner and follow procedures for routing calls
• Ensure reception area and waiting rooms are clean. Regularly sanitize counters, surfaces, and reception area items
• Perform other duties as assigned

Requirements and Qualifications:

• Education: High school graduate or equivalent is required.
• Certificate/License: None.
• Experience: A minimum of one (1) year of customer service experience is required.

Community Care Partners is an Equal Opportunity Employer (EEO).

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